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Terms of Service

Questions about this document? Email lili@heylili.io.

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and LiLi AI (“we,” “us,” “our,” or “LiLi”), governing your access to and use of the website located at heylili.io and all related services, applications, and platforms (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

2. Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. We reserve the right to request proof of age at any time and to terminate accounts that do not meet this requirement.

3. Account Registration

To access certain features of the Services, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information to keep it accurate and complete
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

4. Description of Services

LiLi is an AI-powered personal branding platform that provides automated content strategy, content creation, creative design, and social media management services. The specific features available to you depend on your subscription plan.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the Services.

5. Subscription Plans and Payments

5.1 Plans and Pricing

We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website. We reserve the right to change our pricing at any time, provided that we give you at least 30 days’ notice before any price increase takes effect on your account.

5.2 Billing and Payment

  • Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan)
  • Payment is processed through our third-party payment processor. By providing payment information, you authorize us to charge the applicable fees
  • All fees are quoted and charged in US Dollars unless otherwise specified
  • You are responsible for all applicable taxes associated with your subscription

5.3 Free Trials

We may offer free trial periods at our discretion. At the end of a free trial, your account will be charged the applicable subscription fee unless you cancel before the trial ends. We will notify you before the trial expires.

5.4 Refunds

Subscription fees are generally non-refundable. However, if you cancel within the first 14 days of your initial subscription and have not made substantial use of the Services, you may request a full refund by contacting us at lili@heylili.io. We reserve the right to determine what constitutes substantial use.

6. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at lili@heylili.io. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will not be charged for subsequent billing periods
  • You will retain access to your account and generated content until the end of the billing period
  • After the billing period ends, your account will be downgraded and access to premium features will be removed
  • Your data will be retained for 30 days after the end of your subscription, after which it may be permanently deleted

7. User Content and Conduct

7.1 Your Content

You retain ownership of all content you provide to the Services (“User Content”), including profile information, brand assets, images, text, and any other materials you upload or submit. By providing User Content, you grant LiLi a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and process your User Content solely for the purpose of providing the Services to you.

7.2 Generated Content

Content generated by our AI systems on your behalf (“Generated Content”) is owned by you upon creation. You are solely responsible for reviewing, approving, and publishing Generated Content. LiLi does not guarantee the accuracy, completeness, or suitability of Generated Content for any particular purpose.

7.3 Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Generate, publish, or distribute content that is defamatory, obscene, threatening, harassing, or otherwise objectionable
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Distribute spam, unsolicited communications, or misleading content
  • Interfere with or disrupt the integrity or performance of the Services
  • Attempt to gain unauthorized access to any part of the Services or related systems
  • Use the Services to develop competing products or services
  • Reverse engineer, decompile, or disassemble any aspect of the Services
  • Use automated means (bots, scrapers, etc.) to access the Services except through our official API
  • Generate content that violates the terms of any connected social media platform

8. Connected Social Media Platforms

The Services allow you to connect third-party social media accounts for content publishing and analytics. By connecting these accounts, you:

  • Authorize LiLi to access and interact with your connected accounts as necessary to provide the Services
  • Represent that you have the authority to grant such access
  • Acknowledge that your use of connected platforms is also governed by those platforms’ own terms of service
  • Accept responsibility for all content published to your accounts through the Services

We are not responsible for any actions taken by third-party platforms regarding your accounts or content, including content removal, account suspension, or changes to platform APIs that may affect the Services.

9. AI-Generated Content Disclaimer

The Services use artificial intelligence to generate content strategies, written content, and visual creatives. You acknowledge and agree that:

  • AI-generated content may contain errors, inaccuracies, or biases and should be reviewed before publishing
  • You are solely responsible for reviewing and approving all content before it is published to any platform
  • LiLi does not guarantee that AI-generated content will achieve any specific results, engagement, or performance metrics
  • AI-generated content should not be relied upon as professional, legal, financial, medical, or other specialized advice
  • The quality and characteristics of AI-generated content may change as we update and improve our AI systems

10. Intellectual Property

10.1 Our Intellectual Property

The Services, including all software, algorithms, designs, text, graphics, interfaces, and other materials (excluding User Content and Generated Content), are owned by LiLi AI and are protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited license to use the Services as described herein.

10.2 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation or attribution to you.

11. Privacy

Your use of the Services is also governed by our Privacy Policy, available at heylili.io/privacy. Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Services, you consent to our data practices as described in the Privacy Policy.

12. Third-Party Services

The Services may integrate with or contain links to third-party services, platforms, or websites. These third-party services are not under our control, and we are not responsible for their content, privacy practices, or availability. Your use of third-party services is governed by their respective terms and policies. We encourage you to review those terms before using any third-party service accessed through LiLi.

13. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, LILI AI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, we do not warrant that:

  • The Services will be uninterrupted, error-free, or secure
  • The results obtained from the Services will be accurate, reliable, or meet your expectations
  • Any errors in the Services will be corrected
  • The Services will be compatible with any specific third-party platform or service

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LILI AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless LiLi AI and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services or any activity under your account
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Content published through the Services using your account
  • Your violation of any applicable law or regulation

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal legal proceedings, you agree to first attempt to resolve any dispute with us informally by contacting us at lili@heylili.io. We will attempt to resolve the dispute informally within 30 days. If we cannot resolve the dispute informally, either party may proceed with formal dispute resolution as described below.

16.2 Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising under these Terms that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the competent courts, unless otherwise required by applicable consumer protection laws in your jurisdiction.

16.3 Class Action Waiver

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action.

17. Termination

We may suspend or terminate your access to the Services, in whole or in part, at any time and for any reason, including but not limited to:

  • Violation of these Terms or any applicable law
  • Conduct that we reasonably believe is harmful to other users, the Services, or our business interests
  • Extended periods of inactivity
  • Failure to pay applicable fees
  • Request by law enforcement or government agencies

Upon termination, your right to use the Services will cease immediately. Sections of these Terms that by their nature should survive termination (including but not limited to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

If we terminate your account without cause, we will provide a pro-rata refund for any prepaid subscription fees covering the unused portion of your billing period.

18. Modifications to Terms

We may revise these Terms from time to time. When we make material changes, we will:

  • Notify you by email at the address associated with your account
  • Post a notice on our website
  • Update the effective date at the top of these Terms

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Services and may cancel your subscription.

19. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and LiLi AI regarding the Services and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of LiLi AI.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, strikes, power failures, internet outages, or actions by third-party platform providers.

Notices: All notices to LiLi AI should be sent to lili@heylili.io. We may send notices to you via email or through the Services.

20. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: lili@heylili.io

Website: https://heylili.io